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Issues with Receiving Emails from the District

Attention UCFSD Families:

We have heard from some of our parents that they did not receive recent email messages sent out from the District.  UCFSD moved to a new bulk email system, School Messenger, on August 1, 2020.  With this change, we are realizing that the integration with PowerSchool operates a bit differently than with our previous system.  Additionally, there may be delays in receiving messages due to corporate email filters for some of our parents.  In order to ensure that all of our parents are receiving information in a timely manner, we are asking parents to follow these steps so that we may help solve the issue. 

  • If you have not received our recent communications, please first check your SPAM folder.  Oftentimes with a new email system, a business or corporation may filter the message to SPAM.  A best practice would be to set your preferred email in PowerSchool to a personal email address as opposed to a business email address. You may do this by logging in to the Parent Portal and updating your contact information in your account. 

  • If the messages have not been filtered to SPAM and you are just not receiving them, the issue most likely has to do with the custody indicator in PowerSchool.  Our previous system did not rely on the custody indicator when pulling data for emails.  Our new system does, therefore we need to check your PowerSchool account and make sure the custody box is checked for each parent for each student. This would explain why one parent may have been receiving emails but not the other.  It is a simple fix.  Contact your school’s office manager and they will log into PowerSchool and check your account for this indicator. 

  • Lastly, make sure your contact information in PowerSchool is current and accurate.  We realize parents may change jobs or create new email accounts. Also, many of our parents list multiple email addresses in PowerSchool. Emergency messages are sent to all emails listed for each student.  However, When we send general email messages, the message is only sent to the first two emails listed in your PowerSchool account.  Therefore, if any of the emails in these slots are an old work email or an outdated address, you would not receive the message. We suggest you set your preferred email in the first position to a personal email address that you know will not change.  To check your contact information in PowerSchool, log in to the Parent Portal here. Once logged in, click on “Forms” on the left-hand side. Then click “Contact Information.”

We apologize for any inconvenience. We appreciate your patience as we work to assist you in fixing the issue.  Please note, any message that is sent from the District regarding the start of the school year is archived on our website here for your convenience.